Bruke Surface-pennen - Microsoft Kundestøtte (2023)

FAQs

Why is my Surface Pro stuck on the Windows logo? ›

Sometimes the logo stays on the screen while Surface updates are installing. Large updates may take up to 20 minutes, so you may need to wait while they install.

Press and hold the volume-up button and the power button at the same time until the screen turns off (about 15 seconds), then release both. The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Force a restart

If your Surface still didn't turn on after charging it and trying the keyboard and tablet shortcuts, you can try to force a shutdown, then restart. Here's how: Press and hold the power button until the logo screen appears (about 20 seconds). See Force a shut down and restart your Surface for more info.

A soft reset is the first thing you should try when your Android phone is stuck on the Samsung logo. A soft reset is essentially turning off and on your phone. Hold the Power button until your phone shuts off, wait 30 seconds, and then turn it back on.

The display driver is often behind black screen issues, so it's usually a good place to start when evaluating hardware drivers. In some cases, you might be able to resolve black screen issues by simply restarting the graphics driver in a normal Windows environment. To do this, press Win + Ctrl + Shift +B.

Run compressed air or a microfiber cloth back and forth across the upside-down keyboard to dislodge any loose debris that may be hanging out around or under your keys. If you notice something is still stuck under a certain key, try tilting the laptop to different angles to get it out.

Hold the Shift key down while you select Power > Restart in the lower-right corner of the screen. After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC.

Hold down the power button for 15 to 30 seconds, until the phone restarts.

Hold down the shift key on your keyboard while clicking the Power button on the screen. Continue to hold down the shift key while clicking Restart. Continue to hold down the shift key until the Advanced Recovery Options menu appears. Click Startup repair the follow the on screen instructions.

Shut down your laptop > boot into system recovery (press f11 repeatedly as soon as you press the power button) > then, select "Troubleshoot"> "Advanced options"> "System Restore". Then, follow on-screen instructions to finish.

How do I fix the boot loop on my Surface laptop? ›

Force the device to shut down again and restart, after two consecutive failed attempts to start Windows, the Recovery menu will appear. Select See advanced repair options to open a Choose an option menu. From the Choose an option menu, select Troubleshoot > Advanced options > Startup Repair.

With the window or door closed, use a broom or vacuum cleaner remove any debris from the exposed track, then open the window or door and repeat for the other side of the track. Finally, spray both sides of the track with a liberal amount of WD-40 spray lubricant (available at all hardware stores).

TIP: Don't use WD-40 to lubricate sticking windows. This product could gum up the tracks and make the problem worse. TIP: Avoid spraying lubricant directly onto the window. It could create a greasy mess on the frame that's difficult to remove.

Dirt or debris in the window's sliding track could be causing movement issues. Rust can also accumulate on the window's metal sliding tracks, causing obstructions. Different parts of the window could be damaged, causing it to stick. You could have a damaged frame,or the window itself could be damaged.

Click the Start Menu and select the gear icon in the lower-left to open up the Settings window. You can also select the Settings app from the app list. Under Settings, click Update & Security to continue. Click the Recovery tab and select Get started under Reset this PC.

Although the boot loop issue occurs for many reasons, most issues can be resolved by a factory reset. Since your operating system cannot run normally, you are unable to complete the factory reset under the Settings app. However, you are allowed to perform a hard factory reset using power and volume buttons.

It is also likely that some of the apps installed on your device have malicious codes and viruses that could be affecting the proper functionality of the device, causing this issue and many others. Defective hardware on the device such as a defective memory card or one with nefarious files could be causing the issue.

The Black Screen of Death is usually caused by a software glitch (or Windows Update) but can often be repaired. Black screens that occur seemingly at random are usually the result of a more serious hardware problem. This will require component repair or replacement. Whatever the case, there is almost always a solution.

The solution: You should be patient and wait; you don't have to press anything and prevent the installation — it can only do harm. Upon completion of the process(it may take for a few hours!), the computer will restart itself and the Windows black screen of death will disappear.

Recovery: Most of the time, Ctrl + Alt + Del re-sets key status to normal if this is happening. (Then press Esc to exit system screen.) Another method: You can also press stuck key: so if you clearly see that it is Ctrl which got stuck, press and release both left and right Ctrl .

Can you factory reset with buttons? ›

Factory reset your phone

If you can't open your phone's Settings app, you can try factory resetting your phone using its power and volume buttons.

Step 1: Make sure your Surface is turned off and plugged in (hold down the power button for 30 seconds). Step 2: Insert the USB recovery drive into the USB port on your Surface. Step 3: Press and hold the volume-down button while you press and release the power button on your Surface.

Answer: Press the ''F11'' or ''F12'' key when you restart the system. Select the option to reset to factory settings. The system will then boot itself with restored factory settings.

While your hardware won't take any damage from a forced shutdown, your data might. If you are working on any files when things go bad, then at a minimum you will lose your unsaved work. Beyond that, it is also possible that the shutdown will cause data corruption in any files that you have open.

Step 1: Press and hold the Power button on your Surface Pro 3 for at least 30 seconds until your laptop has been turned off. Step 2: Now, you need to hold the Volume up button and Power button together for a span of 15 seconds. Step 3: Then after 15 seconds, please release the buttons and wait up to 10 seconds.

If your touchscreen isn't responsive or not working how you would expect, try restarting your PC. If you're still having problems, check for updates: Select Start , then select Settings . In Settings, select Update & security , then WindowsUpdate , and then select the Check for updates button.

Restart your phone

If your phone is frozen with the screen on, hold down the power button for about 30 seconds to restart.

To reset your graphics drivers when your computer is frozen, press the following key combination: Win + Ctrl + Shift + B. When you press these keys, your screen will go black for a moment, and you may hear a beep while the video driver resets. After a few seconds, your display will return.

Like other screen issues, the best way to resolve ghost touch is to take your device to a service center for a fix. If your phone is still under warranty, your phone's manufacturer may offer to replace it with a new one or may choose to repair or replace the screen instead to try to fix the issue.

Press Windows key + X and select Device Manager. Search for Human Interface Devices and expand it. Right click on the Touchscreen and select Uninstall. Restart your computer.

How do I Calibrate my Surface touch screen? ›

To get started, open the Control Panel and select Tablet PC Settings. Or, hit the Windows key and type: calibrate and select the “Calibrate the screen for pen or touch input” result at the top.

Over a period of time, your Smartphone might be affected by various external factors like gravity or physical factors like heavy-handedness. If you feel the responsiveness of your touch-screen has degraded, then you can recalibrate it.

Insert the screwdriver into the manual eject hole (the one you just took the cap out of) and turn counterclockwise to release the disc. You'll have to push the screwdriver through a layer of plastic, but don't worry—this will not affect your warranty. You may have to turn the screw several times.

The eject key sits in the upper right corner of most modern Apple keyboards.

Eject CD or DVD through the operating system

Operating systems like Windows and macOS allow users to eject a CD or DVD using a built-in software eject option. If the eject button on the disc drive is not working, the software eject option lets you remove a CD or DVD from the drive.